Find your trip reference
Open ride history and note the journey reference, approximate time, pickup and destination. Check that it is the correct completed ride before contacting support.
Bikes Taxi
Left something behind? Start with your trip.
Use the recorded journey and support channel to report an item left in a vehicle. Never post a driver's private contact details publicly.
Send a useful description
Tell support what was left, its distinguishing features and the trip reference. Avoid sending passwords, bank codes or identity documents. Share only the details needed to identify the item.
Arrange a safe return
Support can review the report using the trip record. Recovery and return times cannot be guaranteed. Agree any return arrangements clearly and use a safe public meeting point; do not make unexpected visits to private addresses.