Policies & help

Clear choices. More confidence.

Understand your account, your information and your journey.

Fares & offers

Current vehicle rates and agreeing your cash fare before pickup.

Street views, road access and live vehicle movement.

Documents, vehicle approval and going online.

Report an item using your completed trip reference.

Languages, manual pickup and reduced-motion controls.

How account, trip and location information is used.

Responsibilities from booking to drop-off.

Close your account and understand retained trip records.

Current location, custom pins and live trip sharing.

Fare estimates, driver discounts and cancellation guidance.

Respectful, responsible journeys for passengers and drivers.

Need help with an account or a trip?